Monday, December 1, 2008

Geek Squad. Just words of Caution...


Have you been to Best Buy within the last few years and bought your laptop or computer there? Well they probably asked for that extended warranty with the Geek Squad in store. Now you ask yourself that question, like any other person does, should you buy that 2 years of protection? My answer is if it's solely from geek squad then NO.

Being a techie and having jobs repairing and maintaining electronic equipment I have the same knowledge capabilities as one of their workers, I actually took the test they take to apply and scored perfect, while most dont even pass their first try. These people are a joke and I don't know how they get hired at these pavilions or offices. I believe, in my total opinion, that they hired these kids to try and tell non-tech-savvy people to pay more money into Best Buy. I walked in there a little bit ago to an un-disclosed store and tried to explain to them a problem I was having with my ipod. A 100% software problem that would be completly covered by the 2 year extended warranty I purchased along with it. Low and behold the worker told me to go back home and try precedures like reinstalling itunes or restarting the ipod. After telling him I tried all that and that I actually know what I am doing with computers, he chuckled and replied " That's what everyone thinks, and that's why we're still in business". So after a day of coming back I still had the same problem. He had given me a refurbished ipod to test and make sure it wasn't my computer. I ran through everything and it turned out that a line of ipods had gone bad and were getting recalled. I went back to the store with a printed article from ipod stating this. He wanted to give me another one from the same line! I fought with the manager and finally got myself a new ipod like I HAD PAID FOR. This is just one simple story of why to second guess that friendly tech guy in your store. Go to your nerdy friends, they won't screw you over.

picture from www.wannabesporty.com

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